Refund & cancellation Policy

Florida Haiti Express (FHX) provides shipping and

freight services between Florida and Haiti. Because

shipping services often begin as soon as packages

are received, processed, consolidated, or prepared

for transport, refund eligibility depends on the status

of the shipment.

Customers may request a cancellation before a

shipment has been dispatched or committed to

transportation. once a package has entered the

shipping process, been consolidated, loaded,

transferred, or departed, cancellation may no longer

be possible.

Any approved refund will apply only to eligible service

charges. Fees already incurred for receiving,

handling, storage, consolidation, processing,

transportation, customs-related services, local

delivery, or other completed services may be non-refundable.

If FHX cancels a service before it is performed, any

eligible prepaid amount for that unperformed service

may be refunded.

Refund requests must include the customer's name,

FHX tracking number, and reason for the request.

Approved refunds may be returned to the original

payment method when possible.

For refund or cancellation questions, contact Florida Haiti Express

at support@floridahaitiexpress.com or +1 321-321-7894